Shipping & Return Info

General Shipping Information

We are proud to offer 99 cents U.S. shipping on our complete inventory of online items (**applies to orders within the continental USA). Depending on size and weight, orders usually ship First Class/Priority from U.S. Postal Service or UPS. Orders placed before 3pm PST will typically ship the same day.

We process and ship our orders 5 days a week, Monday through Friday. Orders placed on Saturday or Sunday will be processed the following Monday. 

Once your order has been processed we will send you a shipping email confirmation containing your tracking number upon shipment.

Please contact us if you have any special shipping requests. We would be happy to accommodate and make any necessary arrangements you require. 

Need it faster? Choose expedited shipping! 

We offer expedited shipping! Next Day AirSecond Day Air and Third Day Air options available.  Contact us before you order with your shipping address, as well as a list of the items you would like to order so we can provide you with an accurate shipping quote based off of the total weight of goods. 

Contact us or call us toll free at (800) 868-4419

Using Your Own Shipping Account?

If you prefer to use DHL or have an existing account from another shipping service such as UPS or FedEx, please leave us a note with your shipping preferences and/or the account number you would like us to use to ship your order in the "comment box" during checkout, or contact us before you order for a custom quote.

Shipping to Hawaii, Alaska, Puerto Rico, Virgin Islands and other U.S. Territories: 

Please expect significantly slower ship times to states and territories outside the continental U.S. Shipping costs are determined strictly by weight, not the quantity of items ordered. There may be additional shipping charges please contact us before you order if you have any questions.

Shipping to Canada: 

Canadian shipping fees calculated automatically at checkout. 

All Other International Orders:

Please expect significantly slower ship times for all international orders. Additional shipping charges will apply. Shipping costs to overseas locations are determined strictly by weight, not the quantity of items ordered.

Please contact us with:

  1. SKU number(s) of the items you would like to order
  2. Quantity needed for each item 
  3. Your name, exact shipping address and telephone number

We will create an invoice with your total, with your option to submit payment for the shipping total online or by calling us toll free at (800) 868-4419. Placing your order using our online checkout system may occur in inaccurate shipping costs, please contact us in advance if placing an international order. If an international order is placed using our online checkout system, a Goldstar Tool representative will contact you to confirm shipping costs and verify payment. 

99 cent shipping does not apply to international orders.

Please contact us here or call us toll free at (800) 868-4419 before you order if you have any questions.

Return Policy

To return an item, it must be in its original, unused condition unless there is a manufacturer's defect. You must notify us that you wish to return the item within 7 days of receipt of your order. We pay all shipping costs of a return if it is a result of our error and you are exchanging it for the item you ordered (i.e. received an incorrect or defective item, etc). For all other returns the customer is responsible for roundtrip shipping. 

1. Please contact us to process your refund

2. Mail your returned item to:

     Golden Cutting and Sewing Supplies
     Returns Department Tracking #
     921 E. 8th Street
     Los Angeles, CA 90021

3. Include in your package a signed note stating the reason for your return and the original receipt.

Please do not ship your item back without contacting us first. 

Restocking Fee

Returned items are subject to a 20% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that was paid on the order.

Restocking fees are waived if you are returning defective merchandise, or if you are returning an incorrect item from your order.